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Returns, Refunds & Exchanges

3 Day Refund Policy

Please email* us at customerservice@behindhemlines.com within 3 days of receiving your product (the day your product is marked as delivered) to request for a refund.

We only authorize refunds for all products of the following: product received is not as ordered (a different item sent) or the garment cannot be worn due to a defect (eg. malfunction zipper etc.).* 

If the item received is not according to your order, we will resend you the correct item or provide a full refund as per your decision.

Refunds are processed within 1-3 business days and you will receive an email confirmation once your refund has been authorized and processed. Please allow an additional 5-10 business days for the refund to show up on your account. 

*Please include images of defect in your email to us; a partial to full refund on store credit is provided depending on the degree of defect.

ALL sale items, accessories, intimates, swimsuits and orders placed on store credit are strictly non-refundable and non-returnable. 

Return Policy (if you are required to return your product for a refund)

    • All returned products must be shipped out with a tracking number within 7 days and arrive in the warehouse within 21 days from the day you received the product (the day your product is marked as delivered). 
    • Returned items must be unworn and unwashed.  
    • Returned items must have all tags attached to it and be in its original condition.

Note: Return label is not prepaid, therefore, customer is responsible for the return shipping cost.

Exchanges

We do not accept exchanges at this moment.

Did Not Receive Your Order

Please contact us if you did not receive your order within 30 days from your order confirmation email. After 30 days, your order will be marked as closed and we are unable to process any refunds during that time. Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address entered on the order". 

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