Deanna's 2 Piece Swimwear
Please allow an additional 2 to 7 business days for your order to be processed. During public holidays, processing time may be delayed.
Total delivery time = Processing time + Shipping time
We are pleased to bring you FREE Worldwide Shipping, meaning there is no charge whatsoever on any shipping of any order across any item in store.
ALL OTHER COUNTRIES
All Orders (FREE SHIPPING)
Any order made in store across
10-20 shipping days
* At this moment, we are only able to offer Standard Shipping.
*Some items in your order may be shipped separately from different warehouses.
Please trust that we will do our utmost best to reduce any delays in shipment and order processing as we strive to deliver our products efficiently and quickly to our customers!
1. Actual shipping time may be affected by external factors such as extreme weather conditions, custom clearance (for international shipping), public holidays and other unforeseen circumstances from the postal service itself. However, such occurrence is extremely rare.
2. Your package will be declared a lower price than the order due to the following: Different countries will have different import regulations. If the amount declared on the package is over a certain amount, you may have to go to your local Customs office personally and be subject to import tax. The cost of import tax depends on the value declared on the package. Thus, to protect you from these additional fees and to save you a trip to the Customs office, we will declare the package contents at a lower value.
3. For all countries above (NOT INCLUDING USA, Canada, Australia, France, UK and Russia): Please contact us if you did not receive your order within 45 days from your order confirmation email. After 45 days, your order will be marked as closed and we will not be able to process any refunds.
4. Please note that on rare occasions, we may experience unforeseen stock depletion (usually for the popular items) which may cause a delay to your order shipment for that particular item. During such occurrence, we will send you an email notification regarding the delay. If you have more than one item in your order, all the available items will be shipped out first. Please trust that we will do our absolute best to ship out the delayed item as soon as possible when the new stock arrives (usually 8-10 days).
30 Day Refund Policy
All orders placed are final and cannot be cancelled once the order confirmation email has been sent out.
Please email* us at firstname.lastname@example.org within 30 days of receiving your product (the day your product is marked as delivered) to request for a refund.
We only authorize refunds for all products of the following: product received is not as ordered (a different item sent) or the garment cannot be worn due to a defect (eg. malfunction zipper etc.).* If you'd like to return a product due to sizing issue/change of mind, we will provide a refund in the form of store credit.
Refunds are processed within 1-3 business days and you will receive an email confirmation once your refund has been authorized and processed. Please allow an additional 5-10 business days for the refund to show up on your account.
*Please include images of the defect in your email to us; a partial to full refund on store credit is provided depending on the degree of defect.
ALL sale items, accessories, intimates, swimsuits and orders placed on store credit are strictly non-refundable and non-returnable.
Return Policy (if you are required to return your product for a refund)
- All returned products must be shipped out with a tracking number within 7 days and arrive in the warehouse within 21 days from the day you received the product (the day your product is marked as delivered).
- Returned items must be unworn and unwashed.
- Returned items must have all tags attached to it and be in its original condition.
Note: Return label is not prepaid, therefore, customer is responsible for the return shipping cost. All returns must have a valid tracking number with a link to track it. If there is no link/url to track the parcel, we will not be able to locate your returned parcel and provide any refunds.
Please email us at email@example.com to exchange an item.
ALL sale items, accessories, intimates, swimsuits and orders placed on store credit are strictly non-refundable, non-returnable and cannot be exchanged.
Did Not Receive Your Order
Please contact us if you did not receive your order within 30 days from your order confirmation email. After 30 days, your order will be marked as closed and we are unable to process any refunds during that time. Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address entered on the order".